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- Part of employee can't login thru mobile app and phone
Part of employee can't login thru mobile app and phone
2 years 2 months ago #4136
by Pauline
Part of employee can't login thru mobile app and phone was created by Pauline
Part of employee can't login thru mobile app and phone
Most of them using OPPO and HUAWEI mobile
we tried reset password, clear cache, reinstall app, disable and reenable web account, still not working, but they can use other moblie or pc login their account.
Most of them using OPPO and HUAWEI mobile
we tried reset password, clear cache, reinstall app, disable and reenable web account, still not working, but they can use other moblie or pc login their account.
2 years 2 months ago #4137
by Kap-Chew
Replied by Kap-Chew on topic Part of employee can't login thru mobile app and phone
Hi Pauline,
I believe that this has to do with individual phone model's design or setting that prevent them from using HR.my mobile, but as I really have limited time and resource, this is beyond my scope already.
I believe that this has to do with individual phone model's design or setting that prevent them from using HR.my mobile, but as I really have limited time and resource, this is beyond my scope already.
2 years 2 months ago #4138
by Pauline
Replied by Pauline on topic Part of employee can't login thru mobile app and phone
But they suddenly can login from yesterday evening, anything I can try?
2 years 2 months ago #4139
by Kap-Chew
Replied by Kap-Chew on topic Part of employee can't login thru mobile app and phone
Sorry, what do you mean?
Can they login from mobile app or not?
Can they login from mobile app or not?
2 years 2 months ago #4140
by Pauline
Replied by Pauline on topic Part of employee can't login thru mobile app and phone
Before that they login thru mobile app and mobile browser, but suddenly cannot login anymore from yesterday evening, one of them even try to reset password but show that email not in record and we double checked the email is correct
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- Part of employee can't login thru mobile app and phone
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