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Employee cannot access web

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1 year 11 months ago #4308 by Cathrynn
Employee cannot access web was created by Cathrynn
Hi, my employee missed the 72 hours activation access. I tried to resend but couldnt resend or reset the email. In the Web Account it says that her account is Enabled but she cannot access. Please advise. Thank you.
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1 year 11 months ago #4309 by Kap-Chew
Replied by Kap-Chew on topic Employee cannot access web
If her account falls under Enabled tab, that means her account has already been successfully signed up, there is no need to resend invitation again.

If she cannot sign in her account, ask her to reset her password. Also ask her to take note of the tab she signs in, she is supposed to sign in via Employee tab.
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1 year 11 months ago #4311 by Cathrynn
Replied by Cathrynn on topic Employee cannot access web
Thank you, will advise her accordingly.
The following user(s) said Thank You: Kap-Chew
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